CanDo TV Service - Powered by ATOP Outages:

Updated: 3 days ago

OUTAGE NOTIFICATION.


Date: 11-27-2022


Time: 2:00PM


Current Status: Awaiting update from ATOP Television.


CanDo Ticket / Reference Number: 0010512


Services Affected: Channel 413 - CKWS Global Kingston


Customers/Area Affected: All ATOP Television users.


Details: We received reports of issues on Channel 413 - CKWS Global Kingston, at this time both the audio and video are delay/choppy. ATOP has noted they check channels each day for issues , we have requested an update/ETA on this current issue. On 11-30-2022 1:30PM CNN, TCM, Peachtree, RAI International, RAI Premium RAI News have gone offline. ATOP has identified the issues and is currently working on it. ATOP has recommend using MSNBC as a temporary replacement to CNN.


Updates:

11-30-2022 9:00AM - No Update from ATOP in regards to channel 413 Issues


11-30-2022 1:30PM - CNN, TCM, Peachtree, RAI International, RAI Premium RAI News are

now offline. ATOP has confirmed they are current looking into the issue.


12-01-2022 4:30PM - Please be advised the issues with CNN, TCM, Peachtree, RAI International, RAI and Premium RAI have been resolved . However the issues with Channel 413 CKWS Global Kingston are still ongoing and we have not received any updates from ATOP at this time. Our support team will continue to monitor for any further issues and have again escalated the issue with channel 413 to ATOP support.


Estimated Time For Repair: Awaiting update from ATOP Television.


Customer Requirement: Customers may be required to reboot there equipment when services restored.




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