CanDo TV Service - Powered by ATOP Outages:

No Known Service Outages

Update Notice:

Date:

05-02-2025

Time:

9:00AM

CanDo Ticket Reference #:

N/A

Current Status:

Pending Updates

Services Affected:

All ATOP TV users with Roku , Older android devices or Non-4K Streaming Devices

Customers/Area Affected:

All ATOP Users

Details:

We have been advised by ATOP that many channels are now being upgraded to a better high definition quality. Newer protocols are being upgraded by the carriers and as a result ATOP has had to adapt with it. In order to upgrade all signal qualities and to keep up with the content provider demands, ATOP is going to be upgrading their signals to HEVC ( H265 ). Please note many hardware devices will likely support HEVC and as a result, you will not need to do anything. As for older hardware such as Android Boxes or Non-4k Rokus, if it does not support the Normal Standard HEVC, the customers may have to upgrade their devices to receive those signals. For example, mostly all support HEVC. Firesticks, also support HEVC ( not sure about very old models ) This will happen as we transition to a new signal in May 2025. We have been informed of the requirement to urgently upgrade the content sources and we are keeping up with new standards. If you are unable to view channels such below and receive a "Stream not available" , you will be required to upgrade your device:

21 - Fire

33 - CNN

54- DTOUR

100 - PBS

114 - NOOVO

158 - Teletoon

219 - NBA

We are currently working with out suppliers in order to provide a more cost effective options for upgrades and will contact customers when available.

Thank you,

CanDo I.T Customer Support Team

Updates: