OUTAGE NOTIFICATION.
Date: 09-23-2024
Time: 3:00PM
Current Status:
CanDo Ticket Reference Number: N/A
Services Affected: Cable Internet
Customers/Area Affected: Napanee (East, Central)
Details:
Our technicians have monitored issues in the Central and East areas of Napanee on the cable internet infrastructure. During this time we are showing random areas with intermittent service issues. We have notified the infrastructure provider (cogeco) and are awaiting a confirmation and update.
Updates:
09-23-2024 6:00PM
Many areas are resolved in Central Napanee, we are still showing the east areas such as Camden road and surrounding still with some intermittent surf issues.
09-24-2024 9:00AM
Most customers have been fully resolved however our technicians are showing some random disconnects in the Camden road area. Cogeco has still not returned our request for information updates.
09-24-2024 10:50AM
Cogeco again has acknowledged our dispatch request with no further details. The issue does appear to be resolve however we are still requesting there infrastructure team to investigate the issue.
Estimated Time For Repair: Awaiting update from infrastructure provider.
Customer Requirement: Customers may be required to reboot there equipment when services restored.
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