Cable Internet Service Outages:

OUTAGE NOTIFICATION.

Date:

01-26-2026

Time:

9:45AM

CanDo Ticket Reference #:

N/A

Current Status:

Under repair / maintenance

Services Affected:

Cable internet , television and phone

Customers/Area Affected:

Deseronto, ON

Napanee,ON

Details:

The cable infrastructure vendor for this area (Cogeco) is currently completing emergency maintenance in the Deseronto (K0K1X0) and Napanee area. During this time services may be intermittent or offline until the repairs are completed. Currently the estimated time for repair is  Monday, Jan. 26, 2026 at 1:54 pm . Our support teams will continue to monitor this area.

Updates:

01-26-2026 10:15AM

We are showing most customers in this area are restored, we will continue to monitor the area as the maintenance information still shows the estimate time for restoration is Monday, Jan. 26, 2026 at 1:54 pm

01-26-2026 1:10PM

Cogeco has now included the Napanee West area in this maintenance work, Services in this area may be intermittent or offline until the repairs are completed. Cogeco estimates this repair to be completed by Monday, Jan. 26, 2026 at 4:50 pm.

Estimated Time For Repair:

Monday, Jan. 26, 2026 at 4:50 pm

Customer Requirement: Customers may be required to reboot there equipment when services restored.

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