As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations to continue offering the essential products and services that our customers and communities need at a time when they need us the most. While doing so, our top priority remains the health and safety of our staff, families and valued customers.
Our storefront is open to public access.
Covid-19 Rules and Requirements in place:
Customers will have access to our retail front.
Customers can still make use the outdoor intercom or call our store directly.
Customer who have been out of Canada in past 15 days, have had contact with a Covid-19 possible or confirmed person(s), or showing signs / symptoms of Covid-19 will be requested not enter the storefront, they will be required to contact us VIA phone, email or web services.
Staff will be onsite to assist customers via In person, Phone, Email or Web chat.
We will continue to offer curbside, online and over the phone purchases as well as non-contact pickup. Please visit www.candocomputers.ca for more details.
Our service department is open, we will continue to offer non-contact drop offs and pickups using our outdoor box also (see below)
Our staff have increased cleaning and sanitizing protocols
Our staff have been issued additional PPE
We will continue to offer our outdoor intercom system if you require to speak with the staff via non-contact
We will no longer allow public access to our washrooms
Phone: 613-354-2056 We accept Visa , MasterCard and Visa over the phone
In Store: Payments can be made in-store via Cash, Debit or Credit Card.
Repair drop-offs and pickups:
We will continue to accept repairs, repair drop offs and pickups
Service Installations, repairs and orders of CanDo services:
CanDo Service Technicians : Our technicians will continue to provide onsite service calls, all efforts will be taken to repair issues outside of customer premise if possible.
Equipment tests will still be completed at our Napanee location
DSL Internet (Bell) : Technicians will continue installations or repairs and all efforts will be taken to repair issues outside of customer premise
Cable Internet (Cogeco, Rogers) : Technicians will continue installations or repairs and all efforts will be taken to repair issues outside of customer premise
Prior to any dispatches customers will be asked:
Have you or any persons in your home been out of Canada in the past 14 days
Have you or any persons in your home showing symptoms of Covid-19 Corona virus (IE cough, fever, tiredness or difficulty breathing)
Have you or any persons in your home been in contact with anyone who has possibly, or has been confirmed as infected with Covid-19 Corona virus
Providing false information is against the law and may endanger our staff, technicians and our families. Any information found to be falsely given will result in immediate terminations, service flagging and possible criminal charges.
Thank you to all of our new and continuing customers from all of us here at CanDo.