IMPORTANT UPDATE: 06-28-2020
As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations to continue offering the essential products and services that our customers and communities need at a time when they need us the most. While doing so, our top priority remains the health and safety of our staff, families and valued customers. Due to the recent Covid-19 outbreak in our area and with the new KFL&A Public Health recommendations we are again closing our retail store front to public access. Information on services and support is below
Our storefront will close to public access as of June 29th
Customers will no longer have access to our retail store front
Our service department will remain open , we will continuing no contact drop off / pickup using our external pickup box.
Additional changes :
Staff will be onsite to assist customers via Phone, Email and Web chat for assistance
We will have outdoor contact-less payments via our outside box (see below)
Our onsite service technicians will only be dispatched for emergency calls
We offer curbside, online and over the phone purchases and non-contact pickup. Please visit www.candocomputers.ca for more details.
Our service department is open, we will continue to offer non-contact drop offs and pickups using our outdoor box (see below)
Hand sanitizer will be provided to customers
Our staff have increased cleaning and sanitizing protocols
Our staff have been issued additional PPE
We will continue to offer our outdoor intercom system if you require to speak with the staff via non-contact (see below)
We will no longer allow public access to our washrooms
Customers can make payments via the options below:
E-Transfer or Paypal to : firstname.lastname@example.org
Phone: 613-354-2056 We accept Debit Visa , MasterCard and Visa over the phone
Repair pickup and drop-offs:
We will continue to accept repairs, repair drop offs and pickups will be done via non-contact using our outdoor service box (See below)
Our outdoor service box is secured and monitored
Payment for repairs can be made via the options above.
Installations , repairs and orders of CanDo services
CanDo Service Technicians : Our technicians will dispatch for emergency onsite service calls only, all efforts will be taken to repair issues outside of customer premise if possible.
Equipment tests will still be completed at our Napanee location. Customers will be instructed to place there equipment in our drop slot and use the intercom for details.
DSL Internet (Bell) : Technicians will no longer be entering customers locations for installations or repairs all efforts will be taken to repair issues outside of customer premise
Cable Internet (Cogeco, Rogers) : Technicians will no longer be entering customers locations for installations or repairs all efforts will be taken to repair issues outside of customer premise.
Prior to any dispatches customers will be asked:
Have you or any persons in your home been out of Canada in the past 14 days
Have you or any persons in your home showing symptoms of Covid-19 Corona virus (IE cough, fever, tiredness or difficulty breathing)
Have you or any persons in your home been in contact with anyone who has possibly, or has been confirmed as infected with Covid-19 Corona virus
Providing false information is against the law and may endanger our staff, technicians and our families. Any information found to be falsely given will result in immediate terminations, service flagging and possible criminal charges.