IMPORTANT UPDATE: 08-23-2020
As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations to continue offering the essential products and services that our customers and communities need at a time when they need us the most. While doing so, our top priority remains the health and safety of our staff, families and valued customers.
Our storefront will re-open to public access as of August 24:
Customers will have access to our retail store front
Laptops and tablets have been removed from our displays to avoid direct contact
Additional changes :
Staff will be onsite to assist customers via Phone, Email ,Web chat and in person assistance
Our onsite service technicians will continue to dispatch with proper covid-19 protocols
We offer curbside, online and over the phone purchases as well as non-contact pickup.
Hand sanitizer is provided to customers
Our staff have increased cleaning and sanitizing protocols
Our staff have been issued additional PPE
We will no longer allow public access to our washrooms
Customers can make payments via the options below:
E-Transfer or Paypal : firstname.lastname@example.org
Phone 613-354-2056: We accept Debit Visa , MasterCard and Visa over the phone
In Person: Debit Visa , MasterCard ,Visa, Contact-less and Cash
Repair pickup and drop-offs:
We will continue to accept repairs
Installations , repairs and orders of CanDo services
CanDo Service Technicians : Our technicians will dispatch for onsite service calls , all efforts will be taken to repair issues outside of customer premise if possible. All technicians will be required to follow Covid-19 protocols including : Wearing masts, increased sanitization and wearing gloves when applicable.
Equipment tests will still be completed at our Napanee location.
DSL Internet (Bell) : Technicians will only be entering customers locations for installations or repairs if absolutely necessary, all efforts will be taken to repair issues/complete install outside of customer premise.
Cable Internet (Cogeco, Rogers) : Technicians will only be entering customers locations for installations or repairs if absolutely necessary, all efforts will be taken to repair issues/complete install outside of customer premise.
Prior to any dispatches customers will be asked:
Have you or any persons in your home been out of Canada in the past 14 days
Have you or any persons in your home showing symptoms of Covid-19 Corona virus (IE cough, fever, tiredness or difficulty breathing)
Have you or any persons in your home been in contact with anyone who has possibly, or has been confirmed as infected with Covid-19 Corona virus
Providing false information is against the law and may endanger our staff, technicians and our families. Any information found to be falsely given will result in immediate terminations, service flagging and possible criminal charges.