As we navigate through the constantly evolving COVID-19 pandemic situation, we are adapting our operations to continue offering the essential products and services that our customers and communities need at a time when they need us the most. While doing so, our top priority remains the health and safety of our staff, families and valued customers.
Our storefront has been closed to public access. Covid-19 Rules and Requirements in place: Customers will not have access to our retail front until further notice. All customers must use the outdoor intercom or call our store directly. Customer who have been out of Canada in past 15 days, have had contact with a Covid-19 possible or confirmed person(s), or showing signs / symptoms of Covid-19 will be requested not enter the storefront, they will be required to contact us VIA phone, email or web services. Additional Changes: Staff will be onsite to assist customers via Phone, Email or Web chat. We will continue to offer curbside, online and over the phone purchases as well as non-contact pickup. Please visit www.candocomputers.ca for more details. Our service department is open, we will continue to offer non-contact drop offs and pickups using our outdoor box (see below) Our staff have increased cleaning and sanitizing protocols Our staff have been issued additional PPE We will continue to offer our outdoor intercom system if you require to speak with the staff via non-contact We will no longer allow public access to our washrooms In-store and online payment options: Online : https://www.mycandohome.ca/online-payment E-Transfer or Paypa l to : firstname.lastname@example.org Phone: 613-354-2056 We accept Debit Visa , MasterCard and Visa over the phone In Store : Payments can be made at in-store or by using the outdoor service box (see below), paying by cash is still accepted but discouraged due to Covid -19 Repair drop-offs and pickups: We will continue to accept repairs, repair drop offs and pickups We have suspended non-emergeny onsite service calls as well as pickup and drop offs Service Installations, repairs and orders of CanDo services: CanDo Service Technicians : Our technicians will continue to provide onsite service calls, all efforts will be taken to repair issues outside of customer premise if possible. Equipment tests will still be completed at our Napanee location DSL Internet (Bell) : Technicians will continue installations or repairs and all efforts will be taken to repair issues outside of customer premise Cable Internet (Cogeco, Rogers) : Technicians will continue installations or repairs and all efforts will be taken to repair issues outside of customer premise Prior to any dispatches customers will be asked: Have you or any persons in your home been out of Canada in the past 14 days Have you or any persons in your home showing symptoms of Covid-19 Corona virus (IE cough, fever, tiredness or difficulty breathing) Have you or any persons in your home been in contact with anyone who has possibly, or has been confirmed as infected with Covid-19 Corona virus
Providing false information is against the law and may endanger our staff, technicians and our families. Any information found to be falsely given will result in immediate terminations, service flagging and possible criminal charges. Thank you to all of our new and continuing customers from all of us here at CanDo.